1. Information We Collect
We collect personal information that you voluntarily provide to us when you contact us through our website's contact form or by email. This may include:
- Full name
- Email address
- Phone number
- Company name
- Message content and logistics inquiry details
We do not collect any sensitive personal data such as national ID numbers, financial account details, or health information through this website.
2. How We Use Your Information
We use the information we collect solely for the following purposes:
- To respond to your inquiries and provide you with logistics service information
- To communicate quotes, proposals, or operational updates
- To improve our website and service quality based on general usage patterns
- To fulfill any contractual obligations if you become a client
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
3. Data Sharing and Disclosure
We only share your personal information in the following limited circumstances:
- With trusted service partners (e.g., carriers, customs agents, warehouse operators) strictly to fulfill your logistics request
- With government authorities, customs, or port agencies as required by Indonesian law and international trade regulations
- With our internal staff on a need-to-know basis to process your request
All parties who receive your data are bound to handle it confidentially and in compliance with applicable regulations.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Inquiry data from website forms is generally retained for up to 2 (two) years. If you enter into a service agreement with us, your operational and contractual data may be retained for up to 10 (ten) years in compliance with Indonesian commercial and tax regulations.
5. Your Rights Under UU PDP
As a data subject under Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data when no longer necessary
- Restriction — request that we limit the processing of your data
- Objection — object to the processing of your data for certain purposes
- Portability — request your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the details in Section 8.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure. We encourage you to contact us through secure channels for sensitive matters.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out to us:
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.